Returns or exchanges must be made within seven days from the date of receiving the product, provided the product has not been used. The consumer bears the costs associated with this. For regions within the Kingdom, the shipping fee is 45 SAR. For our customers from Gulf countries, the customer bears the shipping fee of 80
in addition to any other customs fees. Free shipping purchases are not exempt. If the shipping is free, the customer benefits from this offer when purchasing from our online store. In case of cancellation or failure to receive the shipment from the shipping company and its return to our warehouse, the customer bears the delivery or shipping cost mentioned above. Return conditions: 1- All returned products must be in good condition, wrapped in their original unopened packaging, without any damage. If the product has been opened and used, half of the amount will be refunded to the customer. 2- The return must be within the first seven days from the date of product receipt. Method of return and exchange: 1- Contact us through the customer service of Al Kawn Store via email:
[email protected] WhatsApp: 0594860757 or call: from 9 AM to 9 PM. 2- We will provide you with the full address of Al Kawn Store for returning the products via Aramex or Torder company. 3- After verifying the products have arrived in good condition, the product will be exchanged or the amount refunded to your account within a maximum of 14 days. The customer has the right to request compensation or a refund if the wrong product is received or if the product arrives damaged or defective due to the delivery process, provided the objection is made within the first 7 days from the date of receipt. Order cancellation policy before receipt: Please note that order filling and shipping are done automatically after the customer places the order. If you wish to cancel or modify your order, you must contact us as soon as possible after placing your order, within a maximum of 3 hours, so that we can update the status of your order. We usually expedite processing your order, and it may have already been packed and prepared for shipment. In this case, the customer will be charged the shipping costs mentioned above. To modify or cancel your order, contact customer service via email:
[email protected] or WhatsApp: 0594860757. We do not accept returns or exchanges of free products or damaged products due to misuse, and we reserve the right not to accept returns of products that do not meet the above criteria.
